FAQ

What is Accio?

Accio is Victoria’s first online restaurant.

What does Accio mean?

The word 'Accio' is Latin for “to summon.” But if you are wondering where you've heard or seen the word before, you probably recognizing it from the Harry Potter series as the summoning charm.

How do you pronounce Accio?

There are many ways to pronounce 'Accio'. Some include: (AK-see-oh) or (AK-ee-oh). We, at Accio, pronounce it as 'AK-see-oh', but we don't discriminate against those HP lovers are likely most familiar with the 'AK-ee-oh' pronunciation.

What can I order with Accio?

Our team of world-class chefs have created dishes that are built for speed, affordability, and with delivery in mind. We use seasonal, local, and healthy ingredients to bring you food that not only caters to your dietary needs, but tastes great too.

What are your hours?

Monday - Saturday Pick-up: 10:00AM - 6:00PM
Sunday Pick-up: 11:00AM - 5:00PM

Monday - Saturday Delivery: 11:00AM - 9:00PM
Sunday Delivery: 11:00AM - 9:00PM
On holidays our hours are subject to change.

When will my order be delivered?

Once you have placed and confirmed your order, we will get your order to you as soon as we can or as close to your requested time as possible. When your order is on the way you will receive a text message with a link to track your driver. Unfortunately we can't control traffic conditions, or other unforeseen issues that may arise. If something does come up our drivers or dispatchers will let you know.

How much does it cost?

We offer free delivery for most of Victoria and all orders $40+. Deliveries outside of the free area and less than $40 are subject to a $1 per kilometer service charge.

How do I get started?

Create an account here. We'll get all your information including payment details and delivery address. After that we will never need this information again. Once you're done signing up you can head to the shop or text us at 250-800-2680.

Is my information safe?

Yes! We will never store your credit card number. All information is securely stored through Stripe, who also process all of our payments.

What type of payment do you accept?

All payments are processed online through Stripe. We accept all major credit cards and VISA debit.

Where can I use Accio?

Currently Accio is only available in Victoria, BC. We have a pick-up location located in the Victoria Public Market.

How can I contact you?

You can email us at hello@myaccio.com or text our dispatcher line at 250-800-2680.

How do you support local companies?

Supporting the local economy is very important to us. We use local farms and suppliers as much as we can.

What type of packaging do you use?

We have worked hard to source packaging that performs well and is environmentally friendly. We have both recyclable and compostable packaging. Our compostable packaging is made with plant based materials and can be placed in your green bin that is picked up by your municipality.

How does it work?

Everything you order is made on location in our kitchen located in the Victoria Public Market. You simply place your order through our convenient app or website, then we make, pack, and deliver everything right to your doorstep, office, boat, kitchen party, or wherever else you might be. Simple, delicious, and efficient.