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Victoria On-Demand

Accio delivers the best the city has to offer.

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FAQ

What is Accio?

Accio is an on-demand delivery company in the Victoria area.

What does Accio mean?

The word 'Accio' is Latin for “to summon.” But if you are wondering where you've heard or seen the word before, you probably recognizing it from the Harry Potter series as the summoning charm.

How do you pronounce Accio?

There are many ways to pronounce 'Accio'. Some include: (AK-see-oh) or (AK-ee-oh). We, at Accio, pronounce it as 'AK-see-oh', but we don't discriminate against those HP lovers are likely most familiar with the 'AK-ee-oh' pronunciation.

What can I order with Accio?

We will deliver anything* from anywhere in Victoria. As long as it's legal we will deliver it to you. If you can't think of what to order, just browse our shops and order from some of the great options.

* For food orders we don't deliver from restaurants that we can't call ahead to place an order for pickup. We will only deliver items that are already prepared when we arrive.

What if I want something that is not found in your online shops?

There are two options here. You can text us and we can track down the items and get you a quote, or you can add the request as a custom item on our website or app.

What are your hours?

Accio is open from 10:00AM to 8:30PM Monday - Friday and 5:00PM to 8:30PM Saturday & Sunday. We are closed on all major holidays.

When will my order be delivered?

Once you have placed and confirmed your order, we will get your order to you as soon as we can or as close to your requested time as possible. Unfortunately we can't control restaurant wait times, traffic conditions, or other unforeseen issues that may arise. If something does come up our drivers or dispatchers will let you know.

How much does it cost?

Unless otherwise notes, items ordered through our website, app, or via text message are marked up between 10-20% from the retail prices. We then charge a service fee of $5 + $1/km traveled from downtown to the pickup(s) to the drop off. There is an additional fee of $3 per extra pickup location. To get an exact quote for what you are looking for visit myaccio.com or text us at 250-800-2680 . There is no charge to chat with us or to send an order request.

Do I need to tip my driver?

There's no need to tip with Accio. We pay our drivers a fair wage so you don't have to make up the difference. Once your order has been delivered we automatically charge your credit card on file. No need for cash or awkward interactions at the door!

How do I get started?

Create an account here. We'll get all your information including payment details and delivery address. After that we will never need this information again. Once you're done signing up you can head to the shop or text us at 250-800-2680 .

Is my information safe?

Yes! We will never store your credit card number. All information is securely stored through Stripe, who also process all of our payments.

Where can I use Accio?

Currently Accio is only available in Victoria.

How can I contact you?

You can email us at hello@myaccio.com or text our dispatcher line at 250-800-2680.